I would like to ask from the community members how you deal with sales reporting and customer refunds? So far we have not found reporting tools that would take into account customer refunds and it looks like that Odoo cannot handle those negative(-) sales (refunds correctly). This seems to be very odd so I would appreciate if some of the other users could open how their firms are handling these.
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Hi Pekka,
To make a refund you should create a credit note to reintegrate the money to your customer.
Regards,
Juan José - Ing ADHOC
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