continue trial subscription

Question

hey,
recently I started an online ODOO trial account. When I wanted to subscribe (paying) the system was shaky and it stopped half way during the credit card transaction. I decided to wait and see to avoid any double credit card withdrawels.
Today the trial account is expired and on the home screen there's a button "renew subscription", however, this button goes nowhere.
So, how can I continue this sub, hopefully my data is not gone (mostly website content)
thnx for any tips
Erik

Erik Lenaerts · Answer

Hey, thnx for the reply.
Do you have an idea how I can contact the Odoo Online team? I did fill in the form a couple of days ago, no response yet though...
would be great if some1 could poke them, don't know how to contact them besides the form/ticket mechanism
cheers
Erik

Olivier Dony (odo) · Answer

Hi Erik,
For any question regarding the status of your trial account and/or your subscription you should directly contact the Odoo Online team. They will verify the status of your payment and your subscription.
You can post a question directly from the Odoo Helpdesk form [1] , and you will get an answer within a few hours.
Please be sure to mention the exact name/URL of your database, and to add any relevant information, such as the date/time where you tried to pay.
Hope this helps..

[1] https

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