My users insist that they lose notifications from the emails they receive from customers.
Example:
- A message is sent to the customer from the ticket chatter. The client, who is a ticket follower, receives an email.
- The client replies to the email. Odoo processes it and attaches it to the ticket.
- The user, who is subscribed to Discussions on the ticket, is not notified.
- If we go to the history of Discussions, you can see these answers from the customer.
Relevant data:
- Users manage notifications on Odoo.
- Most users have Odoo app installed on mobile phone.
Does anyone experience the same?