Dear forum,

we experienced some issue (or feature) which gives our customer a bit of a headache regarding SO/Invoice/Delivery Note creation and the corresponding process.

The business process looks as follow:

1) SO will be created incl. the specific customer and product. After everything is set, hit validation and create the invoice. (Remark: We didn´t choose any carrier at this point).

2) Next, the warehouse is preparing the shipping and will - when everything is prepared - enter the Tracking number together with the carrier in the Delivery form in Odoo. (Carrier rule: everything about 5000 Yen is free of charge).

3 Next, the status of the SO has been changed from before "Fully Invoiced" to now "To Invoice" despite the fact that we already issued the invoice and validated it - we are basically only waiting for the payment.

Now our customers is struggling about finding out which invoice has been already issued and which not (or which has been but afterwards "re-named" by Odoo).

It seems Odoo - after we entered the Tracking Number - is creating a new SO line for the carrier which is the reason for the SO being again set back to "To Invoice"  - as the previously created invoice only included the actual product, but no the carrier. This information btw shall not be included in the invoice. Only the product itself. Everything related the carriers should only be handled inside the company.

Maybe some got an idea.

Thank you.

Best,

Mike