Bounced email tracking no longer appears in Odoo

Question

I originally had the built in Odoo mail server configured to send email marketing. When this was set up, tracking worked fine.
Now that I've switched the outgoing server to the 3rd party Postmark, I can no longer see the % of emails that bounced
Open and clicked % still work fine, but the bounce % only shows up in Postmark. How can I see this in Odoo instead?

Calum Knott · Answer

@Daniel - Did you manage to resolve this?
I see bounce in postmark but not in odoo aswell....

Jakub Sedinar · Answer

This could be issue with Postmark - you need to set up it there if it is even possible. Try reach their helpdesk. this is common problem with 3rd party services. opened and clicked works on completely different technology (content of the email), bounced is direct response of recipient email server to outgoing one.

Related Posts	Replies	Views
como hacer seguimiento de respuestas de correos de usuarios externos mail marketing	0 Sep 24	117
Hostinger Mail - Odoo mail mailserver	0 May 24	620
Critical Problem: Odoo 14 auto responder loop to mails from unknown sender mail mailserver	0 Mar 21	1589
Automatic record creation fails on incoming mails mail mailserver	0 Mar 16	2532
where can I find openerp_mailgate.py on v8? Solved mail mailserver	2 Aug 15	4582

This question has been flagged

Enjoying the discussion? Don't just read, join in!