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Hi,

I am struggling with an issue that we have discovered with Odoo and the eCommerce side of things. It seems to very much focus on B2C and poor in handling B2B. I can't find a "payment provider" so that the customer can select Invoice according to their settings, normally 30 day credit. So I renamed the Wire Transfer to Invoice but that made things worse.

When a customer place an order on the web and select Invoice Odoo do not place the order but make it a quote and instruct the customer to make a down payment, which is a bad idea and give our customer headache.

Am I missing a setting in Odoo so that it should look at the customer preference and if the customer has any credit limit it should place the order?

Am I missing something?

I do hope someone has a good solution for this.

regards,

Lasse L.

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Best Answer

Hi Lasse L.

Odoo treats orders as quotations when using the "Wire Transfer" payment method. This method, associated with manual payments, may not align well with B2B scenarios where customers have credit limits or payment terms.

Solution:

  1. Set Up Payment Terms:
    • Navigate: Accounting > Configuration > Management > Payment Terms.
    • Configure terms, e.g., "30 Days".
  2. Assign Payment Terms to Customers:
    • Access the customer form.
    • In Sales & Purchase, set the Payment Terms under Sales.
  3. eCommerce Payment Method Configuration:
    • Don't rename "Wire Transfer". Create a new payment acquirer: "Invoice".
    • Ensure 'eCommerce' and 'Payment Acquirer' apps are installed.
    • Navigate: eCommerce > Configuration > Payment Acquirers.
    • For the "Invoice" acquirer, choose the right validation to confirm orders directly.
  4. Customization:
    • If defaults aren’t fitting, get an Odoo developer. The aim is to auto-check credit limits and payment terms upon order placement via the "Invoice" method.
  5. User Education:
    • Educate your team (sales, accounting, customer service) on this configuration. Ensure understanding of the order process and expectations for online invoice payments.


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Hi, thanks for the question and answers. However, we are not able to identify the Payment Acquirer app or setting mentioned in the answer. Could you please update the answer to better accommodate version 17?
Thank you

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