Skip to Content
Odoo Menu
  • Sign in
  • Try it free
  • Apps
    Finance
    • Accounting
    • Invoicing
    • Expenses
    • Spreadsheet (BI)
    • Documents
    • Sign
    Sales
    • CRM
    • Sales
    • POS Shop
    • POS Restaurant
    • Subscriptions
    • Rental
    Websites
    • Website Builder
    • eCommerce
    • Blog
    • Forum
    • Live Chat
    • eLearning
    Supply Chain
    • Inventory
    • Manufacturing
    • PLM
    • Purchase
    • Maintenance
    • Quality
    Human Resources
    • Employees
    • Recruitment
    • Time Off
    • Appraisals
    • Referrals
    • Fleet
    Marketing
    • Social Marketing
    • Email Marketing
    • SMS Marketing
    • Events
    • Marketing Automation
    • Surveys
    Services
    • Project
    • Timesheets
    • Field Service
    • Helpdesk
    • Planning
    • Appointments
    Productivity
    • Discuss
    • Approvals
    • IoT
    • VoIP
    • Knowledge
    • WhatsApp
    Third party apps Odoo Studio Odoo Cloud Platform
  • Industries
    Retail
    • Book Store
    • Clothing Store
    • Furniture Store
    • Grocery Store
    • Hardware Store
    • Toy Store
    Food & Hospitality
    • Bar and Pub
    • Restaurant
    • Fast Food
    • Guest House
    • Beverage Distributor
    • Hotel
    Real Estate
    • Real Estate Agency
    • Architecture Firm
    • Construction
    • Estate Management
    • Gardening
    • Property Owner Association
    Consulting
    • Accounting Firm
    • Odoo Partner
    • Marketing Agency
    • Law firm
    • Talent Acquisition
    • Audit & Certification
    Manufacturing
    • Textile
    • Metal
    • Furnitures
    • Food
    • Brewery
    • Corporate Gifts
    Health & Fitness
    • Sports Club
    • Eyewear Store
    • Fitness Center
    • Wellness Practitioners
    • Pharmacy
    • Hair Salon
    Trades
    • Handyman
    • IT Hardware & Support
    • Solar Energy Systems
    • Shoe Maker
    • Cleaning Services
    • HVAC Services
    Others
    • Nonprofit Organization
    • Environmental Agency
    • Billboard Rental
    • Photography
    • Bike Leasing
    • Software Reseller
    Browse all Industries
  • Community
    Learn
    • Tutorials
    • Documentation
    • Certifications
    • Training
    • Blog
    • Podcast
    Empower Education
    • Education Program
    • Scale Up! Business Game
    • Visit Odoo
    Get the Software
    • Download
    • Compare Editions
    • Releases
    Collaborate
    • Github
    • Forum
    • Events
    • Translations
    • Become a Partner
    • Services for Partners
    • Register your Accounting Firm
    Get Services
    • Find a Partner
    • Find an Accountant
    • Meet an advisor
    • Implementation Services
    • Customer References
    • Support
    • Upgrades
    Github Youtube Twitter Linkedin Instagram Facebook Spotify
    +1 (650) 691-3277
    Get a demo
  • Pricing
  • Help

Odoo is the world's easiest all-in-one management software.
It includes hundreds of business apps:

  • CRM
  • e-Commerce
  • Accounting
  • Inventory
  • PoS
  • Project
  • MRP
All apps
You need to be registered to interact with the community.
All Posts People Badges
Tags (View all)
odoo accounting v14 pos v15
About this forum
You need to be registered to interact with the community.
All Posts People Badges
Tags (View all)
odoo accounting v14 pos v15
About this forum
Help

500: Internal Server Error ?

Subscribe

Get notified when there's activity on this post

This question has been flagged
windowscommunityversionOdoo13
3421 Views
Avatar
Kalyani

Hi Everyone,

We are using odoo 13 Community version windows.

I have an the following error :


500: Internal Server Error

Traceback

Traceback (most recent call last):
  File "E:\Odoo 13.0\server\odoo\addons\base\models\ir_http.py", line 234, in _dispatch
    result = request.dispatch()
  File "E:\Odoo 13.0\server\odoo\http.py", line 809, in dispatch
    r = self._call_function(**self.params)
  File "E:\Odoo 13.0\server\odoo\http.py", line 350, in _call_function
    return checked_call(self.db, *args, **kwargs)
  File "E:\Odoo 13.0\server\odoo\service\model.py", line 94, in wrapper
    return f(dbname, *args, **kwargs)
  File "E:\Odoo 13.0\server\odoo\http.py", line 339, in checked_call
    result = self.endpoint(*a, **kw)
  File "E:\Odoo 13.0\server\odoo\http.py", line 915, in __call__
    return self.method(*args, **kw)
  File "E:\Odoo 13.0\server\odoo\http.py", line 515, in response_wrap
    response = f(*args, **kw)
  File "E:\Odoo 13.0\server\odoo\addons\website\controllers\main.py", line 125, in web_login
    response = super(Website, self).web_login(redirect=redirect, *args, **kw)
  File "E:\Odoo 13.0\server\odoo\http.py", line 515, in response_wrap
    response = f(*args, **kw)
  File "E:\Odoo 13.0\server\odoo\addons\auth_signup\controllers\main.py", line 21, in web_login
    response = super(AuthSignupHome, self).web_login(*args, **kw)
  File "E:\Odoo 13.0\server\odoo\http.py", line 515, in response_wrap
    response = f(*args, **kw)
  File "E:\Odoo 13.0\server\odoo\addons\web\controllers\main.py", line 912, in web_login
    uid = request.session.authenticate(request.session.db, request.params['login'], request.params['password'])
  File "E:\Odoo 13.0\server\odoo\http.py", line 1006, in authenticate
    uid = odoo.registry(db)['res.users'].authenticate(db, login, password, env)
  File "E:\Odoo 13.0\server\odoo\addons\website\models\res_users.py", line 72, in authenticate
    uid = super(ResUsers, cls).authenticate(db, login, password, user_agent_env)
  File "E:\Odoo 13.0\server\odoo\addons\base\models\res_users.py", line 642, in authenticate
    uid = cls._login(db, login, password)
  File "E:\Odoo 13.0\server\odoo\addons\base\models\res_users.py", line 622, in _login
    user._update_last_login()
  File "E:\Odoo 13.0\server\odoo\addons\base\models\res_users.py", line 598, in _update_last_login
    self.env['res.users.log'].create({}) # populated by defaults
  File "", line 2, in create_full
  File "E:\Odoo 13.0\server\odoo\api.py", line 335, in _model_create_multi
    return create(self, [arg])
  File "E:\Odoo 13.0\server\odoo\addons\auditlog\models\rule.py", line 282, in create_full
    {"log_type": log_type},
  File "E:\Odoo 13.0\server\odoo\addons\auditlog\models\rule.py", line 467, in create_logs
    model_id = self.pool._auditlog_model_cache[res_model]
KeyError: 'res.users.log'

We got this error suddenly. We do not understand why this happened.

Thank you.

 

0
Avatar
Discard
Waleed Ali Mohsen

The issue raised from auditlog custom app which used to record logs for auditing, as sown in the error you have an audit rule created for Users log (res.users.log) model. you can delete this rule and give it a try.

Kalyani
Author

Hi,
Thank you for your response.

This error occurs as soon as we log in to that database either by the user or the administrator. We do not understand how to delete Users log (res.users.log) model.

Waleed Ali Mohsen

Hi, You can delete it from the database directly, you can query the auditlog_rule table and find the rule and use delete command to delete it.

Enjoying the discussion? Don't just read, join in!

Create an account today to enjoy exclusive features and engage with our awesome community!

Sign up
Related Posts Replies Views Activity
Odoo13 : How to add price, total price and tax in delivery slip.
community version Odoo13
Avatar
Avatar
1
Aug 24
1823
How to do product price, taxes, total price should be reflected in delivery slips ?
community version Odoo13
Avatar
0
Aug 22
2067
How to connect biometric machine (ESSL) to Odoo13 Community ?
windows version Community Odoo13
Avatar
Avatar
1
Jul 24
2177
Odoo Server Error ?
windows version Community Odoo13
Avatar
Avatar
1
May 24
2249
Company working hours to reflecting manufacturing order and work orders ? Solved
windows community version odoo13v
Avatar
Avatar
1
Dec 23
4257
Community
  • Tutorials
  • Documentation
  • Forum
Open Source
  • Download
  • Github
  • Runbot
  • Translations
Services
  • Odoo.sh Hosting
  • Support
  • Upgrade
  • Custom Developments
  • Education
  • Find an Accountant
  • Find a Partner
  • Become a Partner
About us
  • Our company
  • Brand Assets
  • Contact us
  • Jobs
  • Events
  • Podcast
  • Blog
  • Customers
  • Legal • Privacy
  • Security
الْعَرَبيّة Català 简体中文 繁體中文 (台灣) Čeština Dansk Nederlands English Suomi Français Deutsch हिंदी Bahasa Indonesia Italiano 日本語 한국어 (KR) Lietuvių kalba Język polski Português (BR) română русский язык Slovenský jazyk slovenščina Español (América Latina) Español ภาษาไทย Türkçe українська Tiếng Việt

Odoo is a suite of open source business apps that cover all your company needs: CRM, eCommerce, accounting, inventory, point of sale, project management, etc.

Odoo's unique value proposition is to be at the same time very easy to use and fully integrated.

Website made with

Odoo Experience on YouTube

1. Use the live chat to ask your questions.
2. The operator answers within a few minutes.

Live support on Youtube
Watch now