The Smart Group
Telsmart is a B2B mobile provider specializing in making communication as simple as possible. They offer technology solutions including hardware, landlines, and firewalls, and are known for their unique five-year license contracts and a strategic partnership with BNP Paribas for financing.
The challenge
Telsmart's sales and operational processes are hampered by a fragmented system using HubSpot, Trello, and Odoo. The manual data transfer between these systems creates a significant bottleneck, particularly in their sales order and inventory management workflows. Furthermore, their customers receive two separate invoices, one for services and one for rentals, which complicates the payment process and lowers the conversion rate.
dear digital’s solutions
dear digital provided a comprehensive solution to streamline Telsmart’s business processes. This includes migrating their hosting to Odoo.sh and automating the manual data flow between their sales (HubSpot) and project management (Trello) platforms. Additionally, dear digital is working to consolidate their dual invoicing into a single, professional document to simplify the customer experience.
The results
The new system will provide Telsmart with a more efficient and scalable platform to support their growth. By eliminating manual data entry and automating key workflows, they can reduce operational bottlenecks and improve team productivity. The consolidated invoicing will also enhance the customer experience, making it easier for customers to manage payments and ultimately increasing customer satisfaction.
