Hifinet

HIFI Net is a call center based in Lahore which handles back-office operations for a Canadian client. While the client had attempted a previous system, it had not been deployed correctly, resulting in numerous configuration issues and a compromised operation. The intended use of CRM to effectively capture and manage leads was missing, and unstructured client communication processes further hindered efficiency. This flawed infrastructure necessitated a professional solution to stabilize operations, improve client engagement, and drive measurable sales growth.

We implemented a focused digital solution by deploying:

• Odoo CRM module

This core implementation, coupled with Odoo's Document Management capabilities, successfully streamlined their client communication and management processes. This stability and organized approach directly led to a significant positive outcome: a remarkable 50% increase in their sales. By making customer tracking efficient and internal operations smoother, we provided a substantial return on investment.