Etisalat

About:

Etisalat is a multinational Emirati based telecommunications services provider, currently operating in 15 countries across Asia, the Middle East and Africa. 

Challenges:

Etisalat team conveyed a necessity to implement a complete information management solution regarding the Etisalat Club (eClub) that revolves around employees and their memberships, offering them a set of deals and discounts across the emirates to benefit from, with their families.

In regards to managing member information along with future actions and operations, Etisalat confronted several limitations. 

Their old process consisted of a system incapable of managing club members, information, mailing lists, campaigns and complaints, in addition to the necessity to print out nearly thirty thousand membership cards for individuals, which augmented the overall cost and decreased sustainability.

Solution and added Value:

Ever Business Solutions, the official gold partner of Odoo, introduced a complete 360-degree information management solution that enabled Etisalat to oversee, monitor, track and control all eClub operations.

The solution relied on Odoo software and incorporated several apps that address, each, different angles of the requirements, such as subscriptions, calendar and appointments, documents, contacts, and much more.

Thanks to their digital transformation with Odoo solutions implemented by EBS, Etisalat proceeded towards an eco-friendly and paperless approach that not only helped preserve the environment, but also cut costs on generous and extensive printing.