AD Waters

AD Waters previously managed customer support across email and multiple offices, making ticket triage, assignment, and performance tracking challenging.

Kadima implemented Odoo Helpdesk as a centralized support platform, integrated structured request forms into AD Waters’ websites, and configured dedicated teams and routing workflows for its Montreal, Toronto, and Phoenix offices.

Since its launch, the solution has processed more than 40,000 tickets, creating a searchable, accountable, and measurable support operation across all locations.