Company Name: CÔNG TY TNHH VIESSMANN TECHNOLOGY VIỆT NAM
Location: Vietnam
Industry: Manufacturing
Company Size: 10-49
Apps Implemented: Repairs, Studio, Project, Quality, Manufacturing, Inventory, Sales
Hosting Type: Odoo Online
Viessmann has been one of the world's leading sustainable water and heating solutions providers for over 107 years. Inheriting its strong brand presence in Europe and America, the German company established a strong foothold in China, Australia, New Zealand, and more Southeast Asian countries while expanding services to offer indoor climate control and water purification solutions in the last decades.
Venturing into Vietnam, Viessmann prioritizes Odoo to manage its local business over other business management software, knowing the uncomplicated workflows and localized functional support from Odoo.
Success in Sales & Manufacturing
Right off the bat, Viessmann Vietnam chose Odoo to manage local businesses, diverging from the other offices that rely on SAP because of Odoo's reputation for its extremely user-friendly interface tailored for SMEs, a luxury for comprehensive business management tools. The great regional support and smooth and quick deployment gave the company even more confidence in the system, with many successful implementations in other SMEs and up-and-running small businesses in the region.
The sales and manufacturing teams use Odoo to manage workflows, and each has a different reason for loving the tool.
Synchronized Sales
Odoo can be a shortcut and make your life significantly easier.
In the past, Viessmann managed everything on Excel sheets: one for CRM, another for sales records, and more that documented every minute detail, for instance, inventory.
Being the first ERP tool Viessmann deploys for its sales team in Vietnam, Odoo wins the heart of the division for digitally transforming CRM and the entire sales process while helping the team to implement a more effective sales strategy evaluation mechanism.
With Odoo CRM integrated with the Sales module, the team can design custom pricing strategies to maximize the chances of winning deals. Thanks to the integration, salespeople are able to view every unique customer journey on Odoo sales to reach out to the leads with the right approach at the right time. With Odoo, Viessmann is able to raise sales efficiency by 30% while cutting one-third of operation time.
For the seniors on the team, Odoo has also offered what Alex, the company's general director, regards as "the most important perspective for management" on evaluating sales performance and setting realistic yet approachable KPIs for the team. And that is the various dynamic reports Odoo generates—year-over-year (YOY), month-over-month (MOM), margin reports, and more.
Manufacturing Efficiency
Rather than measurable improvements, Viessmann's manufacturing division appreciates Odoo for the insubstantial changes it has brought to the operations.
The first and most apparent improvement is a centralized and automated online work process supported by Odoo. Previously, project communication between internal teams and external vendors was largely manual and prone to human error. Using Odoo Manufacturing and Inventory daily, the Viessmann manufacturing team now gets to standardize procedures.
Once a case is won, the team will receive an automated request: purchase and manufacturing orders on the synonymous Odoo apps for producing the goods or a dropshipping or stock transfer request if the inventory allows it.
Within the apps, manufacturing managers can easily assign tasks by viewing the built-in "Planning by Production" and "Planning by Workcenter" schedules, facilitating a more efficient work process. The same happens on Odoo Inventory, where the system automatically reserves products in stock once a sales ticket comes in to avoid double selling by always keeping the most updated version of the stocklist. Generating BoMs, project orders, and quality checks are also automated on Odoo, contributing to a streamlined SOP.
The instantaneously updated stocklist also contributes to the accurate reports that the management found helpful in evaluating business management. These reports reflect sales performance. For instance, the team is able to discover product trends and identify unique spending habits based on season and reason, hence updating the company sales strategies for individualized service.
Odoo is a very, very good system.
Viessmann
Viessmann Vietnam Chooses Odoo Over SAP for Streamlined & Automated Workflows