Helpdesk
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Channels: How to Receive Tickets
Learn how to receive tickets through emails and the website form.
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1.
If a customer types a message in the body of an email and sends it to your Helpdesk Team’s email alias, where does it appear when you open the ticket form in Odoo?
2.
If a customer types a message in the description field on the web submission form, where does it appear in Odoo?
3.
What does the “Automatic Closing” feature do?
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