Technical Support Specialist
We are currently searching for a highly motivated candidate to
join our Tehnical Support Specialist team in San Francisco!
What we expect
Odoo is the world's top open-source ERP SaaS software and Technicall Support is the key to our future success! Technical Support Specialists coordinate with various service teams to strategically find the best solutions for businesses that use our software.
As a Technical Support Specialist here at Odoo, you will help us achieve our mission of accelerating value for longstanding SMB customers spanning across North America. Odoo's Technical Support Specialists work with clients to teach them how to most effectively wield the Odoo applications that they have adopted. This role collaborates with other client facing roles, is part of a growing team, and heavily impacts Odoo's success. We're looking for someone who is investigative, empathetic and has great communication skills. You understand small to medium sized businesses and the functions within them.
Become an expert on all of the features and functions within Odoo's software applications.
Provide expertise to clients seeking to use Odoo applications effectively.
Document clients' needs, problems, interventions and interactions, escalate product issues to Odoo's developer team.
- Boost Customer Satisfaction and productivity
- Bachelor Degree in Business or STEM
1-3 years of professional experience
Able to work in a rapidly evolving field
Passion for software
Willing and able to work from 7am to 4pm Monday through Friday
Nice to Have
Business experience at an ERP
Relational database knowledge
Sociable and outgoing
- Spanish preferred
Willing to learn constantly and work proactively
What's great in the job?
- Great team of very smart people in a friendly and open culture.
- No silly tools to use, no rigid working hours.
- No waste of time in enterprise processes, real responsibilities and autonomy.
- Expand your knowledge of various business industries.
- Create content that will help our users on a daily basis.
- Real responsibilities and challenges in a fast evolving company.
What we offer.
Each employee has a chance to see the impact of his/her work. You can make a real contribution to the success of the company.
Several activities are often organized all over the year, such as weekly sports sessions, team building events, monthly drink, and much more!
Compensation & Benefits
A full-time position
Attractive salary package
Healthcare, Dental, Vision, and more
HSA ($4800 a year)
Pre-tax Commuter Benefits
Afterwork events, several team building activities
12 days trainings a year and books for career development
Play any sport with colleagues,
the bill is covered
Eat & Drink
Chef prepared lunches daily, Fruits, Snacks and Coffee provided
Pursuant to the San Francisco Fair Chance Ordinance, we will consider for
employment qualified applicants with arrest and conviction records