Channels: How to Receive Tickets
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Learn how to receive tickets through emails and the website form.
1. If a customer types a message in the body of an email and sends it to your Helpdesk Team’s email alias, where does it appear when you open the ticket form in Odoo?
2. If a customer types a message in the description field on the web submission form, where does it appear in Odoo?
3. What does the “Automatic Closing” feature do?