Webinar
Webinar - Release Highlights - Helpdesk, Discuss & Livechat - Odoo 18 Intermediary versions
Watch on Youtube
FREE WEBINAR
Online event given in ENGLISH.
For any inquiries, feel free to reach out to us at events@odoo.com
Join us for a focused walkthrough of the latest improvements in Helpdesk, Discuss, and Livechat across Odoo intermediary versions 18.1 to 18.4.
This session will cover key feature updates, usability enhancements, and workflow optimizations designed to improve team collaboration and customer support.
Level up your quality of work !
Got something to improve? There is an app for that.
No complexity, no cost, just a one-click install.
In this session, you'll discover:
Communication & Presence: Set your status (Online, Away, DND, Offline), preview your camera before calls, use picture-in-picture during calls, and get call invites via push notifications.
Collaboration Tools: Mention groups by role, react with emoji shortcuts, share device audio during screen sharing, and view time-off info through avatars.
Manage Conversations Efficiently: View visitor and chat details, add notes, set statuses, resend conversations, and redirect visitors after positive ratings.
Optimize Support Coverage: Use chatbots to create leads and route chats by expertise, monitor conversations to adjust staffing, and limit operator chat loads.
Webinar Speaker
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