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portalhelpdesk
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David Ogles


is there a way to add a filter to the portal ticket list view?  Currently shows all helpdesk tickets but would like to be able to filter by status.

thanks,

Dave

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Manish Bohra

Hello David,

First case- You want to search ticket according to user. like if you are user than you see only own helpdesk ticket and can't to see other ticket.

Second case - you want to filter all record according to status like if you select filer option like complete than you want to see only complete ticket in tree view ???

Ray Carnes

Yes, that is correct Ray, I want to add filters to the Portal.  

Has anyone every accomplished this?

thanks,

Dave


Ray Carnes (ray)

Hi David,

Have you find the answer yet?
I want to have these filters also on the portal tickets.


OdooBot

To be honest, I forgot all about that.  Let me dig into that again and see if those existing filters are adequate.

Thanks,

Dave

 

From: Ray Carnes <ray@odoo.com>
Sent: Thursday, January 30, 2020 11:58 AM
To: David Ogles <david.ogles@digitechservices.com>
Subject: Re: Is there a way to filter helpdesk tickets on the Portal? So I can see just 'completed' or 'new' for example?

 

Hi David,

Have you find the answer yet?
I want to have these filters also on the portal tickets.

 

Sent by Odoo S.A. using Odoo.

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Subhanullah
Best Answer

Hi David,

In latest ODOO versions there is a built-in filter for open/close tickets,

Still, If you want to add a filter of your own, follow this link, 

https://www.odoo.yenthevg.com/adding-filters-existing-search-views/

Thanks

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Ray Carnes

That post discussed how to add filters to the back end. The question as I read it was about the Portal, not the back end.