Hi,
can someone explain to me how the live chats are assigned between operators?
is there a way to give one operator priority over another?
thankyou
Odoo is the world's easiest all-in-one management software.
It includes hundreds of business apps:
- CRM
- e-Commerce
- 会計
- 在庫
- PoS
- Project
- MRP
この質問にフラグが付けられました
1
返信
3719
ビュー
Conversations are dispatched based on the current workload of the online operators.
Review the documentation at https://www.odoo.com/documentation/user/14.0/livechat/overview/get_started.html#managing-chat-requests
There isn't a way to prioritize one operator over another, but you can invite another operator to take over a chat request, see https://www.odoo.com/forum/help-1/change-operator-in-livechat-182235
| 関連投稿 | 返信 | ビュー | 活動 | |
|---|---|---|---|---|
|
3
3月 15
|
6118 | ||
|
0
10月 22
|
8976 | ||
|
3
1月 22
|
3448 | ||
|
5
4月 18
|
5839 | ||
|
7
1月 24
|
20761 |
