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Hello,

I have requested a free domain for my Odoo instance, but it has been over 6 days, and the status still shows "pending review". The message displayed is:

"You already have a free domain name request pending review."

I am using the free plan, and I haven't received any email confirmation regarding the domain approval.

Here are the details:

  • Requested Domain: (trendnesthubstore.net)
  • Date of Request: (05/05/2025)
  • Email associated with Odoo account: (trendnesthub92@gmail.com)

Can someone please guide me on how to resolve this or how long it usually takes for the review process?

Thank you for your support.

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Best Answer

Forum can hardly help you with this - however, https://www.odoo.com/help-form should be able to. Create a ticket and request an update on your domain order.

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Part of the text in the email sent to you:

We manually review each request to make sure that the website complies with our cloud platform use policy (https://www.odoo.com/acceptable-use) and domain name registration guidelines.

This process may take some time due to the success of our free offer. We thank you in advance for your patience.

"Some time" can be weeks depending on demand.