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I've tried to understand what project escalation is for, but i still don't get it. what it is for? how it is work?

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Hello Laura,

When you press Escalate in Issue of any project :

If the relevant Project has configured the "Project Escalation ", the issue is escalated from the current Project, it will be listed under the project selected in "Project Escalation" .

It means the issue is passed to the project mention in "Project Escalation".

Hope now you can understood the Project Escalation.

Thank You. Serpent Consulting Services

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