Odoo Help


User email to associate w/ Customer

Carlton Guc
on 4/25/13, 5:08 PM 761 views

I've been testing the email features of OpenERP and have discovered if I'm the "user", email goes to my Messages, however if I setup a generic email and set it to receive and create a new crm.lead, the generic user goes to my Sales | Leads menu.

What I want, is ANY email that comes into the system is associated w/ a client record based on email address and/or if a customer is not found, one is created.

So to be clear, I'm a user w/ the user name of carlton@inlinetechnology.com Any email that personally comes to me does NOT create a crm.lead, but shows up only in my messages. I want that email to be attached to the client record so I can track my conversations w/ the client.

If a email comes to info@inlinetechnology.com, then it DOES create a crm.lead. Which is what I want.

How do I setup OpenERP to ALWAYS attach a received email to a customer record that is in my system (or create one if it doesn't exist)?

Thanks Carlton

Your Answer

Please try to give a substantial answer. If you wanted to comment on the question or answer, just use the commenting tool. Please remember that you can always revise your answers - no need to answer the same question twice. Also, please don't forget to vote - it really helps to select the best questions and answers!

About This Community

This platform is for beginners and experts willing to share their Odoo knowledge. It's not a forum to discuss ideas, but a knowledge base of questions and their answers.


Odoo Training Center

Access to our E-learning platform and experience all Odoo Apps through learning videos, exercises and Quizz.

Test it now

Question tools

1 follower(s)


Asked: 4/25/13, 5:08 PM
Seen: 761 times
Last updated: 3/16/15, 8:10 AM