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Some orders not moving to done

Mark Lewis
on 10/30/15, 7:00 AM 672 views

What is the difference between an order status 'sales order' and one that is done?

Why do some orders stay in status 'sales order' even though there is a paid invoice?


Dovydas Bagdonas, UK
On 10/30/15, 8:51 AM

Hello Mark,

I just tested that statuses of Sales orders:

'Sales order' status indicates that Invoice have been Issued to a Customer.

'Done' status means that Invoice have been issued AND Products have been delivered to a Customer + Invoice have been paid.  (if there is a service sold it is enough to have invoice issued and paid)

Some orders stay in status 'sales order' even though there is a paid invoice if Products have not been Delivered to a Customer.

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Asked: 10/30/15, 7:00 AM
Seen: 672 times
Last updated: 10/30/15, 8:51 AM