Hi,

We have an alias setup on v7.0, it is called support and is setup to model Project Issue. We have an incoming email configuration point to that email account using IMAP. The server action being called email, which sends an email back to the recipient.

When tested the email goes in and creates a Project Issue perfectly. It sends an email back out instantly based on the server action and goes back to the correct recipient.

However the variables that are available do not generate any data. Example configuration for the email action, plus example email out is below.

It does not seem to detect the variables, am I formatting them incorrectly? I have tried ${variable_name} and other example format object.fieldName

Server Action:

E-mail Address object.email_from Subject ${object.id} Message Hi,

Thank you for your request, please find below your original request. When replying back to us, please reply to this email, otherwise potentially a new request could be automatically opened and could delay your request.

Kind regards Service Desk

Original Request:

${object.description}

Email type output one:

Hi,

Thank you for your request, please find below your original request. When replying back to us, please reply to this email, otherwise potentially a new request could be automatically opened and could delay your request.

Kind regards Service Desk

Original Request:

${object.description}

Email output type two:

Hi,

Thank you for your request, please find below your original request. When replying back to us, please reply to this email, otherwise potentially a new request could be automatically opened and could delay your request.

Kind regards Service Desk

Original Request:

object.description