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Projects as helpdesk

By
James Utru
on 6/11/14, 11:47 PM 848 views

Do you have the step-by-step instructions to make Projects work as a help desk? If you do, can you share it?

1

Daniel Reis

--Daniel Reis--
3436
| 6 7 9
Lisbon, Portugal
--Daniel Reis--

Author of the "Odoo Development Essentials" book.

Applications Manager at Securitas Portugal

Github: https://github.com/dreispt

Twitter; @reis_pt


Daniel Reis
On 6/30/14, 3:29 AM

"Project Issues" is your answer - that makes Projects work as a help desk. Everything else depends on your specific requirements.

But you migh be interested in the "Project and Services" community community project. I made a presentation for OpenDays introducing some helpdesk related features.

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James Utru
On 6/30/14, 12:49 AM

Alex, thanks for your response. I am not sure if it will do the way it currently is. I was hoping for something closer to the Helpdesk and Support module that is located in the After-Sale Services section of the Sales module. 

0
Alex Gallien
On 6/12/14, 4:09 PM

Have you looked in to the Issue Tracker app? I think it may have the functionality you need.

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Asked: 6/11/14, 11:47 PM
Seen: 848 times
Last updated: 3/16/15, 8:10 AM