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Hello, I try to automatically create Claims with dedicated incoming emails. Let's say I try to deal with claims from Amazon customers. The email address I use for all communications with Amazon is email@example.com. To this address I will receive sales orders, general informations, customer inquiries, customers asking to return their products, etc... Each time the subject is clearly defined with a few words. So I'm wondering if for exemple there is a way to set up a rule telling that when the subject of an email from firstname.lastname@example.org mention the word "Claim", OpenERP shall create a new claim.
Another heavier option would be to create an alias for this email address in Gmail : email@example.com and as for openERP to create a new claim when a mail is sent to this alias.
This looks like a basic need to me so I figure that it should exist in OpernERP but I can't find neither of those set up option in the regular configuration of OpenERP.
At the moment, I only can define my main address to connect to firstname.lastname@example.org in gmail and deal with all emails that are sent to this address.
Any simple idea or does it ask developing a module ?
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|Asked: 4/7/13, 1:29 PM|
|Seen: 1239 times|
|Last updated: 3/16/15, 8:10 AM|