This question has been flagged
3 Replies
4847 Views

Since two weeks users are telling me that nearly each day existing leads/opportunites are not in our Odoo 12 system any more.

On the first day, I thought, this must be a mistake! But now we are tracking and reporting our opportunities and we can see that every day opportunities are missing!! I tried to find the opportunities directly in the database, but the opportunites are not existing anymore. Even in the case when an opportunity had already a sales quotation, unbelievable the quotation exists, but the opportunity has been deleted!! Inour case, each quotation must have a sales opportunity.

I am at a los!

I decided to have a look into the odoo-server.log. Here I found for e.g. following entries

2019-10-18 08:45:23,516 22950 INFO server odoo.addons.base.models.ir_cron: Starting job `Base: Auto-vacuum internal data`.
2019-10-18 08:45:23,555 22950 INFO server odoo.models.unlink: User #1 deleted bus.bus records with IDs: [118, 119, 120, 121, 122, 123, 124, 125, 126, 127, 128, 129, 130, 131, 132, 133, 134]
2019-10-18 08:45:23,639 22950 INFO server odoo.addons.base.models.ir_attachment: filestore gc 33 checked, 3 removed
2019-10-18 08:45:23,710 22950 INFO server odoo.models.unlink: User #1 deleted mail.wizard.invite records with IDs: [2, 3]
2019-10-18 08:45:23,750 22950 INFO server odoo.models.unlink: User #1 deleted mail.compose.message records with IDs: [58, 59, 63, 64, 66, 67, 57, 60, 61, 62, 65]
2019-10-18 08:45:23,820 22950 INFO server odoo.models.unlink: User #1 deleted mail.message records with IDs: [3784, 3783, 3779, 3778, 3766, 3745, 3744, 3662, 3661, 3497, 3496, 3495, 3486, 3485, 3104, 3103]
2019-10-18 08:45:23,896 22950 INFO server odoo.models.unlink: User #1 deleted ir.model.data records with IDs: [12621, 13148, 12464, 12609]
2019-10-18 08:45:23,923 22950 INFO server odoo.models.unlink: User #1 deleted crm.lead records with IDs: [124, 124, 106, 52, 94, 124, 124, 106, 106, 94, 94, 94, 94, 94, 52, 52]
2019-10-18 08:45:23,953 22950 INFO server odoo.models.unlink: User #1 deleted mail.activity records with IDs: [130, 133, 131, 132]
2019-10-18 08:45:23,977 22950 INFO server odoo.models.unlink: User #1 deleted mail.followers records with IDs: [2907, 3081, 3082, 3170, 3212, 3213]
2019-10-18 08:45:24,003 22950 INFO server odoo.models.unlink: User #1 deleted crm.lead records with IDs: [106, 124, 94, 52]
2019-10-18 08:45:24,058 22950 INFO server odoo.models.unlink: User #1 deleted mail.mass_mailing.test records with IDs: [1, 2]

As we can see, the systen deletes my crm.leads records! 

What's going on here? Can anybody help?



Avatar
Discard
Author Best Answer

The problem was caused  by the the App 'Mail Messages Easy Pro'. The developer identified and solved the problem.

Avatar
Discard
Best Answer

This is definitely not standard behaviour for Odoo. Do you have any custom modules install on your system?

Avatar
Discard
Author

We have only one additional App 'Mail Messages Easy Pro' installed. The rest of the system is Odoo 12 standard.