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Hello, I'm facing an error on installing process for App Live Chat. Maybe someone can help:

Traceback (most recent call last):

  File "/usr/local/src/odoo-source/odoo/http.py", line 638, in _handle_exception

    return super(JsonRequest, self)._handle_exception(exception)

  File "/usr/local/src/odoo-source/odoo/http.py", line 675, in dispatch

    result = self._call_function(**self.params)

  File "/usr/local/src/odoo-source/odoo/http.py", line 331, in _call_function

    return checked_call(self.db, *args, **kwargs)

  File "/usr/local/src/odoo-source/odoo/service/model.py", line 119, in wrapper

    return f(dbname, *args, **kwargs)

  File "/usr/local/src/odoo-source/odoo/http.py", line 324, in checked_call

    result = self.endpoint(*a, **kw)

  File "/usr/local/src/odoo-source/odoo/http.py", line 933, in __call__

    return self.method(*args, **kw)

  File "/usr/local/src/odoo-source/odoo/http.py", line 504, in response_wrap

    response = f(*args, **kw)

  File "/usr/local/src/odoo-source/addons/web/controllers/main.py", line 882, in call_button

    action = self._call_kw(model, method, args, {})

  File "/usr/local/src/odoo-source/addons/web/controllers/main.py", line 870, in _call_kw

    return call_kw(request.env[model], method, args, kwargs)

  File "/usr/local/src/odoo-source/odoo/api.py", line 681, in call_kw

    return call_kw_multi(method, model, args, kwargs)

  File "/usr/local/src/odoo-source/odoo/api.py", line 672, in call_kw_multi

    result = method(recs, *args, **kwargs)

  File "/usr/local/src/odoo-source/odoo/addons/base/module/module.py", line 410, in button_immediate_install

    return self._button_immediate_function(type(self).button_install)

  File "/usr/local/src/odoo-source/odoo/addons/base/module/module.py", line 484, in _button_immediate_function

    modules.registry.Registry.new(self._cr.dbname, update_module=True)

  File "/usr/local/src/odoo-source/odoo/modules/registry.py", line 78, in new

    odoo.modules.load_modules(registry._db, force_demo, status, update_module)

  File "/usr/local/src/odoo-source/odoo/modules/loading.py", line 339, in load_modules

    loaded_modules, update_module)

  File "/usr/local/src/odoo-source/odoo/modules/loading.py", line 237, in load_marked_modules

    loaded, processed = load_module_graph(cr, graph, progressdict, report=report, skip_modules=loaded_modules, perform_checks=perform_checks)

  File "/usr/local/src/odoo-source/odoo/modules/loading.py", line 156, in load_module_graph

    _load_data(cr, module_name, idref, mode, kind='data')

  File "/usr/local/src/odoo-source/odoo/modules/loading.py", line 95, in _load_data

    tools.convert_file(cr, module_name, filename, idref, mode, noupdate, kind, report)

  File "/usr/local/src/odoo-source/odoo/tools/convert.py", line 848, in convert_file

    convert_xml_import(cr, module, fp, idref, mode, noupdate, report)

  File "/usr/local/src/odoo-source/odoo/tools/convert.py", line 918, in convert_xml_import

    obj.parse(doc.getroot(), mode=mode)

  File "/usr/local/src/odoo-source/odoo/tools/convert.py", line 799, in parse

    self.parse(rec, mode)

  File "/usr/local/src/odoo-source/odoo/tools/convert.py", line 802, in parse

    self._tags[rec.tag](rec, de, mode=mode)

  File "/usr/local/src/odoo-source/odoo/tools/convert.py", line 780, in _tag_template

    return self._tag_record(record, data_node)

  File "/usr/local/src/odoo-source/odoo/tools/convert.py", line 710, in _tag_record

    id = self.env(context=rec_context)['ir.model.data']._update(rec_model, self.module, res, rec_id or False, not self.isnoupdate(data_node), noupdate=self.isnoupdate(data_node), mode=self.mode)

  File "/usr/local/src/odoo-source/odoo/addons/base/ir/ir_model.py", line 1192, in _update

    record = record.create(values)

  File "/usr/local/src/odoo-source/odoo/addons/base/ir/ir_ui_view.py", line 353, in create

    return super(View, self).create(self._compute_defaults(values))

  File "/usr/local/src/odoo-source/odoo/models.py", line 3818, in create

    self._fields[key].determine_inverse(record)

  File "/usr/local/src/odoo-source/odoo/fields.py", line 999, in determine_inverse

    getattr(records, self.inverse)()

  File "/usr/local/src/odoo-source/odoo/addons/base/ir/ir_ui_view.py", line 220, in _inverse_arch

    view.write(data)

  File "/usr/local/src/odoo-source/odoo/addons/base/ir/ir_ui_view.py", line 371, in write

    return super(View, self).write(self._compute_defaults(vals))

  File "/usr/local/src/odoo-source/odoo/models.py", line 3550, in write

    self._write(old_vals)

  File "/usr/local/src/odoo-source/odoo/models.py", line 3696, in _write

    self._validate_fields(vals)

  File "/usr/local/src/odoo-source/odoo/models.py", line 1074, in _validate_fields

    raise ValidationError("%s\n\n%s" % (_("Error while validating constraint"), tools.ustr(e)))

ParseError: "Error while validating constraint

Element '<xpath expr="//ul[@id='products']">' cannot be located in parent view

Error context:

View `Footer Rating Livechat Link`

[view_id: 1075, xml_id: n/a, model: n/a, parent_id: 234]

None" while parsing None:33, near

<data inherit_id="website.footer_default" name="Footer Rating Livechat Link">

            <xpath expr="//ul[@id='products']" position="inside">

                <li><a href="/livechat/">Livechat Support</a></li>

            </xpath>

        </data>


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Hi, did you have done any customization in the db ? please check whether there is any module which is in cancel install, also install this module in fresh db and check whether you get the same error or not

I have the same error. No customization to my knowledge. How do I check if there's any modules with a cancelled install?

In the list of Apps, group by Status (you will have to use "Add Custom Group" to find this field) to see if any Apps/modules are not 'Installed' or 'Not Installed'. The App you are installing is looking for a View created by the website module. Look in the Odoo log file, especially at startup, to make sure there are no other errors about Odoo not being able to find the website module.

Best Answer

I have the same issue.

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