Hello, I'm facing an error on installing process for App Live Chat. Maybe someone can help:
Traceback (most recent call last):
File "/usr/local/src/odoo-source/odoo/http.py", line 638, in _handle_exception
return super(JsonRequest, self)._handle_exception(exception)
File "/usr/local/src/odoo-source/odoo/http.py", line 675, in dispatch
result = self._call_function(**self.params)
File "/usr/local/src/odoo-source/odoo/http.py", line 331, in _call_function
return checked_call(self.db, *args, **kwargs)
File "/usr/local/src/odoo-source/odoo/service/model.py", line 119, in wrapper
return f(dbname, *args, **kwargs)
File "/usr/local/src/odoo-source/odoo/http.py", line 324, in checked_call
result = self.endpoint(*a, **kw)
File "/usr/local/src/odoo-source/odoo/http.py", line 933, in __call__
return self.method(*args, **kw)
File "/usr/local/src/odoo-source/odoo/http.py", line 504, in response_wrap
response = f(*args, **kw)
File "/usr/local/src/odoo-source/addons/web/controllers/main.py", line 882, in call_button
action = self._call_kw(model, method, args, {})
File "/usr/local/src/odoo-source/addons/web/controllers/main.py", line 870, in _call_kw
return call_kw(request.env[model], method, args, kwargs)
File "/usr/local/src/odoo-source/odoo/api.py", line 681, in call_kw
return call_kw_multi(method, model, args, kwargs)
File "/usr/local/src/odoo-source/odoo/api.py", line 672, in call_kw_multi
result = method(recs, *args, **kwargs)
File "/usr/local/src/odoo-source/odoo/addons/base/module/module.py", line 410, in button_immediate_install
return self._button_immediate_function(type(self).button_install)
File "/usr/local/src/odoo-source/odoo/addons/base/module/module.py", line 484, in _button_immediate_function
modules.registry.Registry.new(self._cr.dbname, update_module=True)
File "/usr/local/src/odoo-source/odoo/modules/registry.py", line 78, in new
odoo.modules.load_modules(registry._db, force_demo, status, update_module)
File "/usr/local/src/odoo-source/odoo/modules/loading.py", line 339, in load_modules
loaded_modules, update_module)
File "/usr/local/src/odoo-source/odoo/modules/loading.py", line 237, in load_marked_modules
loaded, processed = load_module_graph(cr, graph, progressdict, report=report, skip_modules=loaded_modules, perform_checks=perform_checks)
File "/usr/local/src/odoo-source/odoo/modules/loading.py", line 156, in load_module_graph
_load_data(cr, module_name, idref, mode, kind='data')
File "/usr/local/src/odoo-source/odoo/modules/loading.py", line 95, in _load_data
tools.convert_file(cr, module_name, filename, idref, mode, noupdate, kind, report)
File "/usr/local/src/odoo-source/odoo/tools/convert.py", line 848, in convert_file
convert_xml_import(cr, module, fp, idref, mode, noupdate, report)
File "/usr/local/src/odoo-source/odoo/tools/convert.py", line 918, in convert_xml_import
obj.parse(doc.getroot(), mode=mode)
File "/usr/local/src/odoo-source/odoo/tools/convert.py", line 799, in parse
self.parse(rec, mode)
File "/usr/local/src/odoo-source/odoo/tools/convert.py", line 802, in parse
self._tags[rec.tag](rec, de, mode=mode)
File "/usr/local/src/odoo-source/odoo/tools/convert.py", line 780, in _tag_template
return self._tag_record(record, data_node)
File "/usr/local/src/odoo-source/odoo/tools/convert.py", line 710, in _tag_record
id = self.env(context=rec_context)['ir.model.data']._update(rec_model, self.module, res, rec_id or False, not self.isnoupdate(data_node), noupdate=self.isnoupdate(data_node), mode=self.mode)
File "/usr/local/src/odoo-source/odoo/addons/base/ir/ir_model.py", line 1192, in _update
record = record.create(values)
File "/usr/local/src/odoo-source/odoo/addons/base/ir/ir_ui_view.py", line 353, in create
return super(View, self).create(self._compute_defaults(values))
File "/usr/local/src/odoo-source/odoo/models.py", line 3818, in create
self._fields[key].determine_inverse(record)
File "/usr/local/src/odoo-source/odoo/fields.py", line 999, in determine_inverse
getattr(records, self.inverse)()
File "/usr/local/src/odoo-source/odoo/addons/base/ir/ir_ui_view.py", line 220, in _inverse_arch
view.write(data)
File "/usr/local/src/odoo-source/odoo/addons/base/ir/ir_ui_view.py", line 371, in write
return super(View, self).write(self._compute_defaults(vals))
File "/usr/local/src/odoo-source/odoo/models.py", line 3550, in write
self._write(old_vals)
File "/usr/local/src/odoo-source/odoo/models.py", line 3696, in _write
self._validate_fields(vals)
File "/usr/local/src/odoo-source/odoo/models.py", line 1074, in _validate_fields
raise ValidationError("%s\n\n%s" % (_("Error while validating constraint"), tools.ustr(e)))
ParseError: "Error while validating constraint
Element '<xpath expr="//ul[@id='products']">' cannot be located in parent view
Error context:
View `Footer Rating Livechat Link`
[view_id: 1075, xml_id: n/a, model: n/a, parent_id: 234]
None" while parsing None:33, near
<data inherit_id="website.footer_default" name="Footer Rating Livechat Link">
<xpath expr="//ul[@id='products']" position="inside">
<li><a href="/livechat/">Livechat Support</a></li>
</xpath>
</data>
Hi, did you have done any customization in the db ? please check whether there is any module which is in cancel install, also install this module in fresh db and check whether you get the same error or not
I have the same error. No customization to my knowledge. How do I check if there's any modules with a cancelled install?
In the list of Apps, group by Status (you will have to use "Add Custom Group" to find this field) to see if any Apps/modules are not 'Installed' or 'Not Installed'. The App you are installing is looking for a View created by the website module. Look in the Odoo log file, especially at startup, to make sure there are no other errors about Odoo not being able to find the website module.