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New email not included in users inbox

Kestutis Urbonas
on 8/14/15, 5:06 AM 1,883 views

Hello all,

I am trying to configure email integration.

I have such config:

user@domain.com, which must receive emails to Inbox
jobs@domain.com which is allready receiving applications in HR module, when receiving emails..

The only problem is, when someone sends new email to user@domain.com, logs brings error message:

ValueError: Routing: posting a message without model should be with a parent_id (private mesage).

This is not appearing, when someone replies to email, received from odoo system. In that case everything goes correct - message appears in inbox, more messages are grouped in tread.

Can anyone help me solving this problem ?


Emipro Technologies Pvt. Ltd.

--Emipro Technologies Pvt. Ltd.--
| 6 7 8
Rajkot, India
--Emipro Technologies Pvt. Ltd.--

Being an emerging leader in IT market since 2011, Emipro Technologies Pvt. Ltd. has been providing a wide range of business solutions in Odoo & Magento. We are pleased to have a large pool of contented customers with our meticulous work in the domain of ERP & e-Commerce. A ray of relief & satisfaction to  our customers heart by our successful deployment in their organization, purely represents our success in Odoo platform. Hence, we take pride for being an Odoo partner with a vision of expanding our strategic alliances with our customers to offer them high value-added, trustworthy & cost effective solutions.


Since establishment, our business has span across 11 countries of the world. Our customers are companies of all sizes ranging from start-ups to large enterprises, who realize that they need a professional business solutions to generate revenue streams, establish proper communication channels or streamline business operations. Standing with strong determination of customer satisfaction, observing each minute detail of their business processes, providing proper guidance and moving forth to develop product accordingly adds our value and reliability among our customers. 


We are blessed with efficient, passionate & eclectic young developers who have come across almost all kinds of business profiles, working with full dedication, applying creativity & new features in existing modules and completing customer's projects successfully on predefined target. Our in-depth knowledge while giving business solutions in Odoo allows us to offer following services to our customers :


  • Consulting
  • Installation, Configuration & Customization
  • Training & Support
  • Maintenance
  • Upgradation
  • Documentation
  • Crafting community modules
  • Drafting videos on demand
  • Smart Apps development

We will be :) to welcome you @ www.emiprotechnologies.com to solve any kind of your business needs around Odoo. However we are just an inch away from you by email info@emiprotechnologies.com or a tweet to @EmiproTech

Emipro Technologies Pvt. Ltd.
On 8/14/15, 6:23 AM

In order to receive email directly in inbox, Please set user alias exactly same as your email.

For example, if someone sends an email to user@domain.com and if you want to show that email in inbox of user "X", then set alias of user "X" to user@domain.com. 

I hope this will solve your issue !

Kestutis Urbonas
On 8/14/15, 7:50 AM

Thanks for response, Emipro.

You mean Settings > Email > Aliases ? 

Now I've created alias (dublicated _usertemplate) with options:

Aliased Model : Users

Record Thread ID :  4

Default Values  : {}

Alias Contact Security : Everyone

Owner: my username

Parent Model : Users

Parent Record Thread ID: 4

When I run test, logs show, " Fetched 1 email(s) on imap server CatchAll; 1 succeeded, 0 failed." But it does not appear in Inbox. Only when I send second email from same email I get thread of two new messages - that, which was not shown before, and the new one.

One more questions - if I create new alias, instead of dublicating _usertemplate, I can't select Aliased Model Users, because it does not exists. .

Can you please explain me more about how to create alias ?

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Asked: 8/14/15, 5:06 AM
Seen: 1883 times
Last updated: 8/14/15, 7:50 AM