How to configure email alias in openerp 7.0? I created a sales & service customized module for a customer. Now the scenario is, if customer sent a mail to company regarding service of product, automatically create a service entry in sale & service form. If already entry created, duplicate is not allowed. How to accomplish these in openERP 7?
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Hello Vikram,
In general, you never have to create manually an alias.
Tto get a service entry created automatically created upon the reception of an email, here is what you have to do :
- create on your mail server a mailbox services@your_company.com
- in OpenERP, go to Setting\Technical\Email\Incoming Mail Servers
create a new entry with the following parameters :
Name : incoming services
Server Name : your-mail-server-name
Username/Password : credentials to connect to your new mailbox
Create a New Record : you model / class
be sure to have your "Fetchmail Service" activated (in Settings\Technical\Scheduler\Scheduled Actions)
Note : that you will not be able to check for duplicate entries, since each new email will create a new service request.
Marc
PS: please vote if you find this answer useful
Can we Customise that service, Because i have to do for filteration of duplicate for my claim process. I feel we have to maintain some unique format for Mail subject and based on that submit can we remove the duplicate entries. If i am wrong give me possible solution?
Hi Vikram,
If your really want to implement such filtering you can ad a server action while configuring your "Incoming Mail Servers". You have a good example of how to do so in this thread : http://forum.openerp.com/forum/topic31871.html
Marc
