Odoo Help


How to do a Email Alias configuration in OpenERP 7.0?

on 8/20/13, 9:42 AM 4,432 views

How to configure email alias in openerp 7.0? I created a sales & service customized module for a customer. Now the scenario is, if customer sent a mail to company regarding service of product, automatically create a service entry in sale & service form. If already entry created, duplicate is not allowed. How to accomplish these in openERP 7?


Marc Cassuto

--Marc Cassuto--
Arche TI
| 4 5 8
Montreal, Canada
--Marc Cassuto--

Marc Cassuto
On 8/22/13, 2:02 PM

Hello Vikram,

In general, you never have to create manually an alias.

Tto get a service entry created automatically created upon the reception of an email, here is what you have to do :

  1. create on your mail server a mailbox services@your_company.com
  2. in OpenERP, go to Setting\Technical\Email\Incoming Mail Servers
  3. create a new entry with the following parameters :

    • Name : incoming services

    • Server Name : your-mail-server-name

    • Username/Password : credentials to connect to your new mailbox

    • Create a New Record : you model / class

  4. be sure to have your "Fetchmail Service" activated (in Settings\Technical\Scheduler\Scheduled Actions)

Note : that you will not be able to check for duplicate entries, since each new email will create a new service request.


PS: please vote if you find this answer useful

Can we Customise that service, Because i have to do for filteration of duplicate for my claim process. I feel we have to maintain some unique format for Mail subject and based on that submit can we remove the duplicate entries. If i am wrong give me possible solution?

on 8/23/13, 2:15 AM

Hi Vikram,

If your really want to implement such filtering you can ad a server action while configuring your "Incoming Mail Servers". You have a good example of how to do so in this thread : http://forum.openerp.com/forum/topic31871.html


Arche TI, Marc Cassuto
on 8/23/13, 11:31 AM

About This Community

This platform is for beginners and experts willing to share their Odoo knowledge. It's not a forum to discuss ideas, but a knowledge base of questions and their answers.


Odoo Training Center

Access to our E-learning platform and experience all Odoo Apps through learning videos, exercises and Quizz.

Test it now

Question tools

0 follower(s)


Asked: 8/20/13, 9:42 AM
Seen: 4432 times
Last updated: 3/16/15, 8:10 AM