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How to configure email alias in openerp 7.0? I created a sales & service customized module for a customer. Now the scenario is, if customer sent a mail to company regarding service of product, automatically create a service entry in sale & service form. If already entry created, duplicate is not allowed. How to accomplish these in openERP 7?
In general, you never have to create manually an alias.
Tto get a service entry created automatically created upon the reception of an email, here is what you have to do :
- create on your mail server a mailbox services@your_company.com
- in OpenERP, go to Setting\Technical\Email\Incoming Mail Servers
create a new entry with the following parameters :
Name : incoming services
Server Name : your-mail-server-name
Username/Password : credentials to connect to your new mailbox
Create a New Record : you model / class
be sure to have your "Fetchmail Service" activated (in Settings\Technical\Scheduler\Scheduled Actions)
Note : that you will not be able to check for duplicate entries, since each new email will create a new service request.
PS: please vote if you find this answer useful
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|Asked: 8/20/13, 9:42 AM|
|Seen: 4021 times|
|Last updated: 3/16/15, 8:10 AM|