This question has been flagged
5 Replies
3567 Views
purchaseinvoicesreturns
Avatar
Rob Wilson

Here's the situation:

We received a customer PO and processed it under a new sales order.
Sales Order was confirmed.
The shipment was staged, shipped and the delivery was validated.
Invoice was generated and validated

Next day, Inventory clerk reports that a wrong product was shipped.

How do we fix this in Odoo?

Here's what we have figured, so far:

Delivery of incorrect product was returned & validated.
Reduced quantity of wrong product to zero, in Sales Order.
Added actual product shipped.
Validated delivery

I now have an invoice for -3,200 products. When I add a price to the line item, I get this error.
"You cannot validate an invoice with a negative total amount. You should create a credit note instead."

The tool bar does not show the option to "create a credit note", as it would with a normal invoice.

Please, assist however possible.

Avatar
Discard
Rob Wilson
Author

Odoo CE 11

Avatar
Mindaugas
Best Answer

so. as you see, in odoo you will not post negative, you post credit note and debit/credit is diffrent


Avatar
Discard
Avatar
Mindaugas
Best Answer

ok. you are on CE version :)

so. debug. after that on user activate - Show Full Accounting Features

after that refresh.


and all credit note will be the same positive amount, just diffrent acount will be credited and debited.

ezample in runbot:


invoice:

101200 Account ReceivableCamptocamp/$ 1,000.00$ 0.00
200000 Product SalesCamptocamp[BFR003] Space Shuttle System$ 0.00$ 1,000.00



credit note for this:


AccountPartnerLabelAnalytic AccountDebitCredit
101200 Account ReceivableCamptocampeee$ 0.00$ 1,000.00
200000 Product SalesCamptocamp[BFR003] Space Shuttle System$ 1,000.00$ 0.00





Avatar
Discard
Avatar
Mindaugas
Best Answer

you returned, delivered right one.

invoice-or correcting just it or creating credit note nd issuing one more. what problem you get? what odoo version?

Avatar
Discard
Rob Wilson
Author

Odoo CE 11

I don't see an option to create the credit note.

I get this error.

"You cannot validate an invoice with a negative total amount. You should create a credit note instead."