Odoo Help


2 Answers

Ray Carnes United States

--Ray Carnes--
| 10 7 11
Greater Los Angeles, United States
--Ray Carnes--

Business Analyst

OpenERP 6.1, 7.0; Odoo 8.0, 9.0, 10.0, 11.0 and 12.0.

Completed Odoo Functional and Technical Training.

Functional Areas:

  • CRM/Sales

  • Inventory

  • Manufacturing

  • Accounting

  • Purchasing

Major Skills:

  • Business Process Reengineering

  • Efficiency Consulting

  • User Needs and GAP Analysis;

  • Functional and Technical Design;

  • Prototyping and Proof of Concepts;

  • Requirements Specifications;

  • Agile Implementation;

  • Data Migration;

  • Configuration & Customization (UI and code);

  • Integration - Odoo and non Odoo Applications and Services;

  • Training and Knowledge Transfer;

  • Go Live Support;

  • Helpdesk;

  • Version Upgrades and Migration.

  • Accounting Expert.

I have over 20 years of experience empowering and enabling users with enterprise information systems that make a real and measurable difference in their ability to proactively manage their businesses and organizations. 

I am a skilled Communicator and I only take the serious things seriously!

Ray Carnes United States
6/3/17, 3:13 PM

When you license Odoo, you are the "Customer".

A user is defined as an employee, a customer, or a vendor of YOU, "the Customer" who has or will access Odoo Apps in create and/or edit mode. External users such as customers of YOU, "the Customer" or vendors of YOU, "the Customer" which are declared as portal users are not counted in the number of Users.

Common Examples:

  • An employee of YOU, "the Customer" who reports his/her expenses (create/write expenses) or completes his/her time sheets (create/write timesheets) is counted as a user;

  • A third party accountant who uses your Odoo system (create/write accounts, journal entries) is counted as a user;

  • Customers and vendors that are declared as portal users (read only access of their quotes, orders, invoices, projects, tasks, issues, etc AND the ability to make payments, create tickets, correspond with your about these documents ) are not counted as users;

  • Clients of YOU, "the Customer" using your Odoo website (placing eCommerce orders, downloading content, registering for events) are not counted as users.

Hesham ELMAHDY Saudi Arabia
3/31/19, 10:08 AM

Ecommerce and Helpdesk portal users do more than read only. They insert, update and delete. A clearer definition is required. 

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