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How do I refund over paid invoice?

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omadegbo

A customer deposit about 2000 dollars and of that, he actually bought goods worth 1000. Invoiced showed 2000 was collected from the customer.

With the current refund on the invoice, am not able to do a part refund of the voice(or am I missing it?) so I use customer payment and set the amount as negative but am not sure if that is the right approach.

I will be grateful if someone could point me in the right direction please.

Am using openerp 6.1

Thanks

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omadegbo
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Any Idea please?

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Damian Phang
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I'm doing the same. It's really sad that we cannot issue a refund without referring to an invoice. When we issue a customer refund, an item must be added to it and that reduces the sales revenue for that item even though that's not the case, customer simply paid extra. We are doing the same now. We created another customer payment and put it as a negative amount, with a reference to the overpaid amount.