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Configuring email: Google works. Office 365 doesn't. SMTPDataError: 550 5.7.60 SMTP; Client does not have permissions to send as this sender

Hamid Darabi
on 11/27/15, 2:00 PM 13,170 views

I am trying to configure the outgoing mail server. I tried google and it works fine but with outlook.office365.com it doesn’t work. The connection test is successful but when I send a message to a client, in mail setting I see that it was failed and I get this error message:

Mail Delivery Failed

Mail delivery failed via SMTP server 'smtp.office365.com'.

SMTPDataError: 550

5.7.60 SMTP; Client does not have permissions to send as this sender

I tried None, TLS and SSL, different port numbers (25, 465, 587, and even 993 and 995) and different URLs (outlook.office365.com and smtp.office365.com) but no luck. I read somewhere that I need to create a new connector on my exchange mail flow but I don't know what is the exact required configuration since I'm using Odoo Live.

I found this tutorial and configured the relay required for communication with smtp server. Guess what? new error message. smtp auth extension not supported by server

Analystik, Hamid Darabi
on 11/27/15, 5:12 PM


Analystik, Hamid Darabi
on 11/27/15, 5:14 PM
Ariel Rodgers
On 11/30/16, 12:12 PM

I have had this exact same error on ODOO 9.0 since my company switched our email servers to Office 365.

We did the setup as per all above instructions and kept getting the 5.7.60 SMTP; Client does not have permissions to send as this sender error.

Tried setting up the exchange connector and direct relay to no avail.  On investigation it seems that the default mail address configured in ODOO works fine if it it the actual sender address.  When i looked at the queued failed emails i noticed that everyone of them is using an actual individual users email address as the source.  I tried in office 365 to grant send on behalf permissions to my default mail account but still got these errors.

I have now used a free SENDGRID SMTP Relay account (Sendgrid.com) for our outbound ODOO Emails and everything works correctly - Not a resolution i know but a workaround that allows us to keep our correct email address and not use a GMAIL.  Thought i would share.

Using Sendgrid or any other SMTP service which allows this kind of relaying messages seems to be the only solution to this problem (this is not an Odoo-related problem, it seems to be a problem of any communication app which needs to create dynamic email aliases).

Ermin Trevisan
on 6/12/17, 12:18 PM

Hi Guys,

I have prepared a guide on how to integrate the Odoo ERP with Office 365 mail server ( https://ventor.tech/guides/how-to-configure-emails-to-work-with-office-365-and-odoo/ ). It has been verified on many customers already, and all screenshots are from latest Odoo (11 at the moment of writing) and latest version of Office 365. 

At a glance what you should be done:

- Configure Outgoing mail Server in Office 365 as Relay Server

- Configure Catchall Email in Office 365

- Install Odoo module to inform users that they used the wrong email

- Configure Outgoing Mail Server in Odoo

- Configure Incoming Mail Server in Odoo

- Test Odoo ERP Emailing Setup

Daniel Meili
On 12/5/16, 9:33 AM

Is there an update on this ?

Vishal Mehra
On 2/5/17, 1:12 PM

Here is how I solved the problem with Office 365:

1. Setup a mailbox erp@domain.com in Office 365

2. Setup a Security Group in Office 365 postmaster-odoo@domain.com --> Add users to this group and give erp@domain.com send as privs to the account. 

3. Add mail.bounce.alias as erp

4. Add mail.catchall.domain as domain.com

5. I also added the other users in Office 365 Send As privs to erp@domain.com

6. Enabled debug mode to see what's going on by doing the following:

logfile = /var/log/odoo/odoo-server.loglog_handler = odoo.models:DEBUGlog_level = debug

7. Setup Outbound email server in Odoo using account created in Step 1. 

With these changes I was able to send outbound email using Office 365. I am going to revert Step 5 and see if it continues to work. 

Good luck!

Yannick Belot
On 1/19/16, 7:46 PM

I have the same problem Hamid! How did you solve it? Did you change your SMTP email provider?

No, I didn't. I directly contacted Odoo support and a couple of official partners. Seems like no one has done this before which I can't get over.

Analystik, Hamid Darabi
on 1/20/16, 9:46 AM

This is how Odoo support responded: You need to configure office365 to allow to send messages with a different account with the one set on office365, by default it is disallowed. Maybe you could contact your email service provider to more information.

Analystik, Hamid Darabi
on 1/20/16, 9:48 AM

???? is it just me or I didnt understood what they replied ? Which account is the "account set on office 365"?

on 4/4/18, 10:30 AM

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Asked: 11/27/15, 2:00 PM
Seen: 13170 times
Last updated: 4/4/18, 11:41 AM