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Cannot send email out for new user account

on 5/30/13, 6:51 AM 1,798 views

Hi all,

I created 2 users in OpenERP as below.

A. Admin

i. when login as Admin account, I can set up the outgoing mail server with username: admin@abc.com

ii. no problem to send email out, can receive email that send from admin@abc.com.

B. Jessie

i. when login to Jessie account, I cannot set up the outgoing mail server, don't have permission with username: jessie@abc.com.

ii. cannot send out and receive the email.

May I know how to solve this problem? How to send email out using jessie@abc.com?

Many thanks.



have you checked the access control list for the object "outgoing mail" ? there you will see all the access that allowed and group that have the access.

UNTAR, Viktor Aditya
on 5/30/13, 8:28 AM

I am having this same problem. When I go to "General Settings" the "Configure outgoing email servers" link takes me to where I have already setup the outgoing servers, and have testing the connection successfully... But when I go to send a new user an invitation I get the same error that Jessie is getting. I do not see where else to configure/select the outgoing email server that I have defined for this company.

Justin Kintzele
on 5/30/13, 2:16 PM
On 5/30/13, 11:37 PM

Hi Viktor,

Thanks for your replied. I have checked all the access (Read, Write, Create and Delete Access) for object name "ir_mail_server" and "mail.mail.all" but I still facing the error as below:

Access Denied

The requested operation cannot be completed due to security restrictions. Please contact your system administrator.

(Document type: ir.mail_server, Operation: create)

May I know how to solve this problem?




any progress here? I have the same problem in my test database, only admin can send out mails

M. Höppner
on 3/2/14, 1:36 PM

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Asked: 5/30/13, 6:51 AM
Seen: 1798 times
Last updated: 3/16/15, 8:10 AM