Cannot install module website_livechat in v8.0

Question

Installing the module website_livechat in a database with demodata works, but with an empty database this message appears when I try to install the module (im_chat and im_livechat already installed and working fine):

/File "/opt/odoo/odoo-server/openerp/addons/base/ir/ir_model.py", line 884, in xmlid_lookup raise ValueError('External ID not found in the system: %s' % (xmlid)) ParseError: "External ID not found in the system: im_livechat.channel_website" while parsing /opt/odoo/odoo-server/addon

Mario Gielissen · Accepted Answer

Uncomment the line website_livechat_data.xml in __openerp__.py did the trick.

Ludo - 21South · Answer

The error tells us that the demo data of the module you are trying to install is relying on the demo data for "Channel website" in the im_livechat module. The potential cause of the error would that after installing the im_livechat module, some demo data was removed from the database. You can always try to update the livechat module and then try again to install the module you provided.

If that does not work, then verify that an XML file exists in the im_livechat module that actually has the tag (id="channel_website"), because that one is required for this module to install.

If that does not work, then verify that an XML file exists in the im_livechat module that actually has the ta

Related Posts	Replies	Views
Unknow user on chat, how to delete? v8 username chat	1 Apr 16	3727
How to Integrate a Full-Screen Color Testing Tool with Odoo Website Builder? v8	1 May 25	702
Odoo V8 integrate with Microsoft O365 Email v8	0 Jan 24	1461
How to change color of chat text (Odoo online) Solved chat	2 Jul 23	4084
Chat sound from web page chat	0 Dec 23	1689

This question has been flagged

Enjoying the discussion? Don't just read, join in!