Odoo Help

Welcome!

This community is for beginners and experts willing to share their Odoo knowledge. It's not a forum to discuss ideas, but a knowledge base of questions and their answers.

0

Cannot install module website_livechat in v8.0

By
Mario Gielissen | Openworx
on 7/27/14, 6:07 PM 1,740 views

Installing the module website_livechat in a database with demodata works, but with an empty database this message appears when I try to install the module (im_chat and im_livechat already installed and working fine):

File "/opt/odoo/odoo-server/openerp/addons/base/ir/ir_model.py", line 884, in xmlid_lookup raise ValueError('External ID not found in the system: %s' % (xmlid)) ParseError: "External ID not found in the system: im_livechat.channel_website" while parsing /opt/odoo/odoo-server/addons/website_livechat/website_livechat_data.xml:5, near <record id="website.default_website" model="website"> <field name="channel_id" ref="im_livechat.channel_website"/> </record>

0

Uncomment the line website_livechat_data.xml in __openerp__.py did the trick.

1

Ludo - Neobis

--Ludo - Neobis--
2387
| 2 2 5
Hoogvliet, Netherlands
--Ludo - Neobis--

Developer

Ludo - Neobis
On 7/28/14, 6:14 AM

The error tells us that the demo data of the module you are trying to install is relying on the demo data for "Channel website" in the im_livechat module. The potential cause of the error would that after installing the im_livechat module, some demo data was removed from the database. You can always try to update the livechat module and then try again to install the module you provided.

If that does not work, then verify that an XML file exists in the im_livechat module that actually has the tag (id="channel_website"), because that one is required for this module to install. 

Your Answer

Please try to give a substantial answer. If you wanted to comment on the question or answer, just use the commenting tool. Please remember that you can always revise your answers - no need to answer the same question twice. Also, please don't forget to vote - it really helps to select the best questions and answers!

About This Community

This community is for professionals and enthusiasts of our products and services. Read Guidelines

Question tools

1 follower(s)

Stats

Asked: 7/27/14, 6:07 PM
Seen: 1740 times
Last updated: 3/16/15, 8:10 AM