I have an incoming mail server set up to create leads when an email is received. However, sometimes customers email this same address because they have a problem which needs resolving.
Is there a way to convert the lead into a claim (i.e. change the object)?
Thank you for your help!
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|Asked: 5/11/13, 7:00 PM|
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|Last updated: 3/16/15, 8:10 AM|