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Can an order by changed after its processed but before its been picked?

Paul Kraus
on 9/6/13, 9:02 PM 985 views

So if a customer calls in and orders 10 of something the order is finished and its sent off to picking. Picking hasn't gotten to it yet and the customer wants to add an additional item to the same order and change the first item to a qty of 5 instead.

Ideally the order could be unlocked or sent back to the stage before it gets to delivery for these changes.


Andreas Brueckl

--Andreas Brueckl--

| 7 8 7
Vienna, Austria
--Andreas Brueckl--
OpenERP Consulting and Development
Andreas Brueckl
On 9/18/13, 12:32 PM

If your order has already been confirmed, you first have to cancel all related invoices and pickings before you can cancel it. After cancellation you can reset the order to draft and change all required values.

You need admin access to do this as well just to add to that.

on 9/18/13, 1:34 PM

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Asked: 9/6/13, 9:02 PM
Seen: 985 times
Last updated: 3/16/15, 8:10 AM