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i'm workin on helpdesk module, and i want to assign tickets to technicians automaticaly.
Each ticket created has a specific issue category, and each issue category is associated with multiple technicians (according to technicians specialty).
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|Asked: 3/16/16, 7:30 AM|
|Seen: 497 times|
|Last updated: 3/16/16, 9:02 AM|