i'm workin on helpdesk module, and i want to assign tickets to technicians automaticaly.
Each ticket created has a specific issue category, and each issue category is associated with multiple technicians (according to technicians specialty).
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i'm workin on helpdesk module, and i want to assign tickets to technicians automaticaly.
Each ticket created has a specific issue category, and each issue category is associated with multiple technicians (according to technicians specialty).