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Access Denied error when accessing Customers

customer accessdenied
By
Rex Thain
on 3/8/13, 7:28 PM • 3,484 views

I created a new user and assigned it to the sales/manager group using the default security settings. However anytime I try to access a customer from the customer page or access the customer list from a pull down menu in leads, opportunities, sales,etc.. I get this error message:

Access Denied

The requested operation cannot be completed due to security restrictions. Please contact your system administrator.

(Document type: Partner, Operation: read)

Another aspect is that even though this new (sales/manager)user cannot access the contacts it can see from the customer list, it cannot see any companies that are visible to the admin user.

Have I missed a check box somewhere?

0
eLBati
On 3/9/13, 6:19 AM

You probably got into bug 1094212.

Try updating your code.

@Lorenzo, thanks for the response, that bug applies when multi company is being used which I am not. Applied patch anyway but didn't make a difference. I think it has to do with the import of the companies and contacts because I don't get the error message for companies that have been manually added.

Rex Thain
on 3/13/13, 9:07 AM
0
Nestor
On 8/14/13, 4:12 PM

Hello.

I was having same issue, and what i did is simply uncheck all boxes on user setup (portal, anonymus, etc) and the message was gone.

regards

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Asked: 3/8/13, 7:28 PM
Seen: 3484 times
Last updated: 3/16/15, 8:10 AM