We are extremely frustrated with the current payment situation.
Our subscription renewal failed with the error “ERR: MID” when attempting to pay via Flutterwave. The issue occurred over the weekend, and there is no accessible support from either Odoo or the payment provider.
For companies that depend on Odoo for daily operations, this is unacceptable. A payment gateway error without immediate support exposes businesses to unnecessary operational risk.
Our system tried to collect payment every day for the last 15 days prior to today, based on when the payment was due.
We sent three emails notifying you about the payment not being processed.
Are you not getting the emails we send when payment issues arise?
From our side it appears that no action was taken until today to address a failure to collect a payment due two weeks ago.
Create an account today to enjoy exclusive features and engage with our awesome community!
Sign up
1. Use the live chat to ask your questions.
2. The operator answers within a few minutes.
Hello Simon,
Please kindly confirm the following to ensure the credentials and configuration are correct:
1. The Merchant ID entered in Odoo is correct.
2. The API key is correct and has not expired.
3. The payment token is valid and active.
Please let us know if you need any assistance verifying these details.
Thanks,
info@creyox.com