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Hello,

i've been struggling several days with that problem, looking up a number of tutorials and nothing seems to work. Outgoing mail sent from odoo using my mailserver works.

Odoo10 on Ubuntu16.04 LTS running in a VirtualBox, installed with Yenthe van Ginnekens script. Installed Modules: only "Contacts" and "Discuss" to keep it simple. As first step, i want  incoming email to the catchall "info@mydomain.de" in my admin postbox

General settings/Incoming Mail-Server/Incoming: Name Incoming; Servertype IMAP; Servername xxxxx.mydomain.de; User: xxxxx-info; Port 993; SSL/TLS checked; "test&confirm" says all should work fine.

Alias Domain: mydomain.de

Automation/Scheduled tasks/ Fetchmail Service set to 1 Minute because i'm impatient :)

User / Administrator; Login info@mydomain.de; Preferences/Messaging and Social: All Messages; Messaging Alias info@mydomain.de; Alias Accepts Emails From Everyone

Mails are visible in the webmailer, so odoo should fetch and deliver them to the user "Administrator" but all i see in /var/log/odoo/odoo-server.log every minute is (atleast the scheduler is doing well *g*)

  1. [timestamp] "INFO (db-name) odoo.addons.fetchmail.models.fetchmail: start checking for new emails on imap server incoming"

  2. [timestamp] "INFO (db-name) odoo.addons.fetchmail.models.fetchmail: Fetched 0 email(s) on imap server incoming; 0 succeeded, 0 failed

and nothing happens in odoo. Any suggestions with this?!

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Odoo only fecth unread emails, did you check it that?

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Hi Markus, did you solve the problem?

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This brought me one step further since odoo touched them one time in the past and they appeared as "read", so they won't be touched again in the future.

I got around this by sending a new mail from my gmail to info@mydomain.com to make sure it's new to odoo and checking the logs the next minute. Then i got:

odoo.addons.mail.models.mail_thread: No matching user_id for the alias info

odoo.addons.mail.models.fetchmail: Failed to process mail from the imap server

Traceback...

...

ValueError: Routing mail with message-ID <xxx>: route (u'fetchmail.server', 0, {}, 1, mail.alias(3,)): model fetchmail.server does not accept document creation

I tried with the predefined alias models "POP/IMAP Server", "E-Mail thread" and "User" without any success 

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