Skip to Content
Odoo Menu
  • Sign in
  • Try it free
  • Apps
    Finance
    • Accounting
    • Invoicing
    • Expenses
    • Spreadsheet (BI)
    • Documents
    • Sign
    Sales
    • CRM
    • Sales
    • POS Shop
    • POS Restaurant
    • Subscriptions
    • Rental
    Websites
    • Website Builder
    • eCommerce
    • Blog
    • Forum
    • Live Chat
    • eLearning
    Supply Chain
    • Inventory
    • Manufacturing
    • PLM
    • Purchase
    • Maintenance
    • Quality
    Human Resources
    • Employees
    • Recruitment
    • Time Off
    • Appraisals
    • Referrals
    • Fleet
    Marketing
    • Social Marketing
    • Email Marketing
    • SMS Marketing
    • Events
    • Marketing Automation
    • Surveys
    Services
    • Project
    • Timesheets
    • Field Service
    • Helpdesk
    • Planning
    • Appointments
    Productivity
    • Discuss
    • Approvals
    • IoT
    • VoIP
    • Knowledge
    • WhatsApp
    Third party apps Odoo Studio Odoo Cloud Platform
  • Industries
    Retail
    • Book Store
    • Clothing Store
    • Furniture Store
    • Grocery Store
    • Hardware Store
    • Toy Store
    Food & Hospitality
    • Bar and Pub
    • Restaurant
    • Fast Food
    • Guest House
    • Beverage Distributor
    • Hotel
    Real Estate
    • Real Estate Agency
    • Architecture Firm
    • Construction
    • Estate Management
    • Gardening
    • Property Owner Association
    Consulting
    • Accounting Firm
    • Odoo Partner
    • Marketing Agency
    • Law firm
    • Talent Acquisition
    • Audit & Certification
    Manufacturing
    • Textile
    • Metal
    • Furnitures
    • Food
    • Brewery
    • Corporate Gifts
    Health & Fitness
    • Sports Club
    • Eyewear Store
    • Fitness Center
    • Wellness Practitioners
    • Pharmacy
    • Hair Salon
    Trades
    • Handyman
    • IT Hardware & Support
    • Solar Energy Systems
    • Shoe Maker
    • Cleaning Services
    • HVAC Services
    Others
    • Nonprofit Organization
    • Environmental Agency
    • Billboard Rental
    • Photography
    • Bike Leasing
    • Software Reseller
    Browse all Industries
  • Community
    Learn
    • Tutorials
    • Documentation
    • Certifications
    • Training
    • Blog
    • Podcast
    Empower Education
    • Education Program
    • Scale Up! Business Game
    • Visit Odoo
    Get the Software
    • Download
    • Compare Editions
    • Releases
    Collaborate
    • Github
    • Forum
    • Events
    • Translations
    • Become a Partner
    • Services for Partners
    • Register your Accounting Firm
    Get Services
    • Find a Partner
    • Find an Accountant
    • Meet an advisor
    • Implementation Services
    • Customer References
    • Support
    • Upgrades
    Github Youtube Twitter Linkedin Instagram Facebook Spotify
    +1 (650) 691-3277
    Get a demo
  • Pricing
  • Help

Odoo is the world's easiest all-in-one management software.
It includes hundreds of business apps:

  • CRM
  • e-Commerce
  • Accounting
  • Inventory
  • PoS
  • Project
  • MRP
All apps
You need to be registered to interact with the community.
All Posts People Badges
Tags (View all)
odoo accounting v14 pos v15
About this forum
You need to be registered to interact with the community.
All Posts People Badges
Tags (View all)
odoo accounting v14 pos v15
About this forum
Help

Odoo10: doesn't fetch email from the server

Subscribe

Get notified when there's activity on this post

This question has been flagged
3 Replies
7245 Views
Avatar
Markus

Hello,

i've been struggling several days with that problem, looking up a number of tutorials and nothing seems to work. Outgoing mail sent from odoo using my mailserver works.

Odoo10 on Ubuntu16.04 LTS running in a VirtualBox, installed with Yenthe van Ginnekens script. Installed Modules: only "Contacts" and "Discuss" to keep it simple. As first step, i want  incoming email to the catchall "info@mydomain.de" in my admin postbox

General settings/Incoming Mail-Server/Incoming: Name Incoming; Servertype IMAP; Servername xxxxx.mydomain.de; User: xxxxx-info; Port 993; SSL/TLS checked; "test&confirm" says all should work fine.

Alias Domain: mydomain.de

Automation/Scheduled tasks/ Fetchmail Service set to 1 Minute because i'm impatient :)

User / Administrator; Login info@mydomain.de; Preferences/Messaging and Social: All Messages; Messaging Alias info@mydomain.de; Alias Accepts Emails From Everyone

Mails are visible in the webmailer, so odoo should fetch and deliver them to the user "Administrator" but all i see in /var/log/odoo/odoo-server.log every minute is (atleast the scheduler is doing well *g*)

  1. [timestamp] "INFO (db-name) odoo.addons.fetchmail.models.fetchmail: start checking for new emails on imap server incoming"

  2. [timestamp] "INFO (db-name) odoo.addons.fetchmail.models.fetchmail: Fetched 0 email(s) on imap server incoming; 0 succeeded, 0 failed

and nothing happens in odoo. Any suggestions with this?!

0
Avatar
Discard
Axel Mendoza

Odoo only fecth unread emails, did you check it that?

Avatar
Aaron Henriquez
Best Answer

Hi Markus, did you solve the problem?

0
Avatar
Discard
Avatar
Markus
Author Best Answer

This brought me one step further since odoo touched them one time in the past and they appeared as "read", so they won't be touched again in the future.

I got around this by sending a new mail from my gmail to info@mydomain.com to make sure it's new to odoo and checking the logs the next minute. Then i got:

odoo.addons.mail.models.mail_thread: No matching user_id for the alias info

odoo.addons.mail.models.fetchmail: Failed to process mail from the imap server

Traceback...

...

ValueError: Routing mail with message-ID <xxx>: route (u'fetchmail.server', 0, {}, 1, mail.alias(3,)): model fetchmail.server does not accept document creation

I tried with the predefined alias models "POP/IMAP Server", "E-Mail thread" and "User" without any success 

0
Avatar
Discard
Enjoying the discussion? Don't just read, join in!

Create an account today to enjoy exclusive features and engage with our awesome community!

Sign up
Community
  • Tutorials
  • Documentation
  • Forum
Open Source
  • Download
  • Github
  • Runbot
  • Translations
Services
  • Odoo.sh Hosting
  • Support
  • Upgrade
  • Custom Developments
  • Education
  • Find an Accountant
  • Find a Partner
  • Become a Partner
About us
  • Our company
  • Brand Assets
  • Contact us
  • Jobs
  • Events
  • Podcast
  • Blog
  • Customers
  • Legal • Privacy
  • Security
الْعَرَبيّة Català 简体中文 繁體中文 (台灣) Čeština Dansk Nederlands English Suomi Français Deutsch हिंदी Bahasa Indonesia Italiano 日本語 한국어 (KR) Lietuvių kalba Język polski Português (BR) română русский язык Slovenský jazyk slovenščina Español (América Latina) Español ภาษาไทย Türkçe українська Tiếng Việt

Odoo is a suite of open source business apps that cover all your company needs: CRM, eCommerce, accounting, inventory, point of sale, project management, etc.

Odoo's unique value proposition is to be at the same time very easy to use and fully integrated.

Website made with

Odoo Experience on YouTube

1. Use the live chat to ask your questions.
2. The operator answers within a few minutes.

Live support on Youtube
Watch now