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Hello, 


I've been trying to reconcile our accounts but this message has appeared when I click on validate. I'm in Accounting / Bank Reconciliation. 


Odoo Online 17




Yesterday I was removing some pages from the website and I don't know if that process affected the Journal Item? 


I've been working through Access and Records but can't find it, actually, I thought I found it but all of the boxes were checked: 



I don't know where to go next to try and fix this one, can anyone help me ? 


Thanks

Annette



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Best Answer

-> First,  carefully read the error message that appears when you click on validate. This message often gives clues about what might be wrong, such as a missing account, a mismatched entry, or a system constraint violation.
->Ensure that the bank statement you're trying to reconcile is correctly imported and contains all necessary information. Go to Accounting > Bank and review the bank statements. Verify that there are no missing or incorrect entries.
->Navigate to Accounting > Journal Entries and look for the journal items related to the bank statement. Ensure that all entries are correctly posted and balanced. If any entry seems incorrect, you may need to correct it or delete and recreate it.
->Ensure that your reconciliation models are correctly set up. Go to Accounting > Configuration > Reconciliation Models and verify that the models match your bank statement lines.
->Ensure you have the necessary permissions to perform reconciliations. Go to Settings > Users & Companies > Users, find your user account, and verify that you have appropriate access rights.
->Try reconciling manually to identify specific discrepancies. Go to Accounting > Bank and click on Reconcile. Match the entries manually to see if any specific entries are causing issues.
->If you have technical access, you might want to check the database records directly. Go to Settings>Technical > Database Structure > Models and look for inconsistencies in the account.move or account.bank.statement models.
->Check the server logs for any error messages that might provide additional context. You can find the logs in Settings > Technical > Logging or by accessing the server logs directly if you have admin access.
->Refer to the Odoo documentation for detailed instructions and common troubleshooting tips. Additionally, you can search the Odoo Community forums or ask for help there, as other users may have encountered and resolved similar issues.
->If the issue persists, it might be necessary to contact Odoo support for further assistance, especially if the problem is due to a bug or requires in-depth technical intervention.

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Thankyou Badari! This is great information and I really appreciate it.

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