Hi community, thank you in advance for any help suggestions in this questions.
As a company, we've started to implement openerp, and we have run into the following issue.
- We created a sales order, and confirmed it
- Opened delivery screen, and delivered all products to customer location.
- Our customer was not able to pay their bill
- Open delivery screen, clicked return products
- Products were successfully returned to inventory
- Attempt to cancel original delivery order (from which we have already returned products!) Could not, because "delivery lines were in "done" state"
- Attempt again to delete sales order. Could not, because delivery lines that are attached to that record are present.
Why can't delivery lines that are returned be deleted? Is this a bug?
This represents a problem for us. We often open the product screen, and click "Sales order lines" to view where/when we have sold a certain product. However, all the lines from our faulty sales order that we want to delete are showing up. Whats worse is that they are marked with a status of "Done" and not "Cancelled". But we never sold these products! They are back in our inventory.
I'm at a loss of what to do... If anyone has any suggestions for us, we would be gratefully appreciated. We just want to get rid of the sales order. Also, I should mention that we are NOT using the accounting module for our books, and thus don't really mind if what we need to do would throw off accounting..
Thank you very much,
Tim
Install sales order reopen if you are using V6 or V6.1 not sure about V7 but you should be able to do an item return
The problem with the item return, is that the items have been delivered. Then, I return these items, but the system does not match the "return" with the original stock moves. So the sales order still thinks it is connected to the original stock moves. I cannot change the status of the sales return.
do you have resolved this issue? I have the same problem...
Can anyone please shed some light on this most basic problem? Plase upvote the question so it gets more attention...
odoo had very bad eCommerce & RMA system, also to upgrade feature for font-end it mean big cost. As many accepting it, too many rejecting odoo too, because of not only RMA critical features, but many bugs when such invoice or shipment cancelled. Also till multi-company rma or inveotry config getting suck. many issue with accounting till date.
After returning the products just change the quantities on the sales order to 0