Business Support Analyst - Dubai
What we expect.
As Support Agent, with a positive attitude and dynamism, the team provides support and help to our existing and potential new customers, and our colleagues as well. Our goal is to make our customer happy by giving them a good quality service.
As a Support Agent, your mission will consist in helping the users of our software by providing them the perfect answer to their questions. When a new request comes in, through ticketing, live chat and phone calls, you will advise and guide our customers. You'll have to understand their issue and investigate. If needed, you will redirect customers to the right person, depending on the types of request. Indeed, you will closely collaborate with internal teams such as consultants, sales or developers.
Responsibilities
- Help customers with their use of Odoo Business Apps
- Engage with our visitors and leads (Livechat)
- Ensure customers' satisfaction
- Improve customers's experience
- Contribute to the improvement of our product
Must Have
- Fluent in both English and Arabic (written and spoken)
- IT & Business Affinity
Customer oriented
- Autonomous and fast learner
- 1 - 3 years of experience
- Problem solving skills
Nice to Have
- Located in the UAE
- Good knowledge of business processes
- Technical knowledge (XML, Python, JS)
What's great in the job?
If you like the IT world, you will be glad to contribute to the improvement of our software Odoo by escalating good feedback.
In a nutshell, you will be the key point between the end-users and Odoo. We count on you to give our customers the best support experience they have ever had? None of your work days will be the same, guaranteed!
What we offer.
Sponsored Events
Several team building activities
throughout the year
Sport Activities
Play any sport with colleagues
and Odoo pays the bill.
Eat & Drink
Basket of fruit, coffee, soups,
pantry snacks.
Please only apply if you are fluent in Arabic!
