Hello Vikas Maharana,

    The WhatsApp connector supports two flows: company initiated, and customer initiated. A company can initiate a discussion by sending a template to one or more people. Once the template is sent, the recipient can answer in order to trigger a discussion between the sender and the receiver (a Discuss chat window will pop up if the customer answers within 15 days).

    If the discussion is initiated by the client (e.g. by sending to the company’s public WhatsApp number), then Odoo will open a group chat with all operators responsible for this WhatsApp channel.

If you need any help in customisation feel free to contact us.

Thanks & Regards,

Email: odoo@aktivsoftware.com           

Skype: kalpeshmaheshwari