コンテンツへスキップ
メニュー
この質問にフラグが付けられました
2587 ビュー

Hello, me and my team are trying to develop some changes on helpdesk in order changes the stage_id of a 'helpdesk.ticket' record.

We are having some hard time trying to capture when a email is sent or received, in order to accomplish this stage change.

Our mainly doubts are what methods can we intercept/overwrite in order to  capture the event of an email being sent to a customer throught a helpdesk.ticket message being sent and then the event of a new email from a existing ticket being received.

Thanks in advance.

アバター
破棄
関連投稿 返信 ビュー 活動
1
3月 25
783
0
10月 24
1301
2
8月 24
2615
2
7月 24
1999
Portal User 解決済
1
7月 24
1479