Ir al contenido
Menú
Se marcó esta pregunta
1 Responder
2529 Vistas

I want to give my customers the ability to create helpdesk tickets for specific issues in respective teams via email.

Avatar
Descartar
Autor Mejor respuesta

To allow your Helpdesk Team to receive ticket via email, we can follow these steps:

1. Enable the Email Alias feature from the Helpdesk's Team Settings and then enter the prefix of the email alias.

2. You can also configure who can send you email from the "Accept Emails From" field:


Avatar
Descartar
Publicaciones relacionadas Respuestas Vistas Actividad
1
jul 24
1596
1
jul 24
1786
1
jul 24
1500
1
jul 24
1266
3
jun 25
1976