If a Customer replies to an email sent from Odoo and CC's another contact, is there a way for me to see who?

Question

When  Odoo receives an incoming message that includes a CC that is not a contact, The resulting notification to the followers ( including me) is striped of  this new individual e-mail address.
Leaving me no way to even add them as a follower manually to become part of the "thread".
I thought this information would be logged somewhere ( developer >manage messages) as the cc should be “ingested” initially by Odoo from the original message,  but I can’t find it anywhere.

Ray Carnes (ray) · Accepted Answer

If you using your own email servers** this might work:
Setup an Email Server rule (outside Odoo, via your email service) that *FORWARDS *all emails sent to the catchall alias instead of allowing replies to come through "normally".  Instead of the regular reply, Odoo will receive an email with the complete header which will show all additional information.
The Chatter will then look something like:
image [3]

Note that all followers will receive a notification of the reply with the same informati

Related Posts	Відповіді	Переглядів
How can I add the followers to the top of each email I send out from Odoo so everyone knows who else it went to? Вирішено email cc followers	2 квіт. 25	3184
Set Follower as Email CC follower email cc	1 квіт. 20	5707
Email replies not visible in Odoo email reply lead	2 лип. 24	11358
ODOO V16 list email to and followers in the header of the email follower email cc V16	2 вер. 25	837
User reply to helpdesk ticket V15 or V16 E Вирішено ticket email reply helpdesk	1 лист. 23	2555

Це запитання позначене

Enjoying the discussion? Don't just read, join in!