If a Customer replies to an email sent from Odoo and CC's another contact, is there a way for me to see who?

Question

When  Odoo receives an incoming message that includes a CC that is not a contact, The resulting notification to the followers ( including me) is striped of  this new individual e-mail address.
Leaving me no way to even add them as a follower manually to become part of the "thread".
I thought this information would be logged somewhere ( developer >manage messages) as the cc should be “ingested” initially by Odoo from the original message,  but I can’t find it anywhere.

Ray Carnes (ray) · Accepted Answer

If you using your own email servers** this might work:
Setup an Email Server rule (outside Odoo, via your email service) that *FORWARDS *all emails sent to the catchall alias instead of allowing replies to come through "normally".  Instead of the regular reply, Odoo will receive an email with the complete header which will show all additional information.
The Chatter will then look something like:
image [3]

Note that all followers will receive a notification of the reply with the same informati

Post correlati	Risposte	Visualizzazioni
How can I add the followers to the top of each email I send out from Odoo so everyone knows who else it went to? Risolto email cc followers	2 apr 25	3192
Set Follower as Email CC follower email cc	1 apr 20	5710
Email replies not visible in Odoo email reply lead	2 lug 24	11367
ODOO V16 list email to and followers in the header of the email follower email cc V16	2 set 25	841
User reply to helpdesk ticket V15 or V16 E Risolto ticket email reply helpdesk	1 nov 23	2563

La domanda è stata contrassegnata

Ti stai godendo la conversazione? Non leggere soltanto, partecipa anche tu!