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Learn everything you need to grow your business with Odoo, the best open-source management software to run a company, at https://www.odoo.com/slides. 00:00 - Intro 00:58 - Helpdesk dashboard overview 01:30 - Helpdesk stages 05:19 - Create a Helpdesk Team 07:49 - Outro In this video, learn how to XXX..  Other lessons related to this video:  - XXX: https://www.odoo.com/r/XX [contents' short links can be found on the lesson's form view [https://www.odoo.com/r/XX] Need more information about Odoo apps?  https://www.odoo.com/documentation/user  Discover Odoo, schedule a demo, or start your own Odoo revolution for free (no credit card required), at https://www.odoo.com.

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1. What happens when Automatic Assignment is enabled for a Helpdesk team?
Every ticket is assigned to the team manager. Tickets must still be assigned manually. Odoo automatically distributes incoming tickets among team members. Tickets are assigned based only on seniority.
2. When configuring the "Visibility" setting for a Helpdesk team, what option would I select if I want the team to only be visible to specific team members?
All internal users Invited portal users and all internal users Invited internal users (private) All external users
3. In the Helpdesk app, which feature allows specific users to be automatically informed of updates on all tickets for a particular team?
Visibility settings Followers Automatic Assignment Portal access